Refund Policy

We want you to buy AgentOS with confidence. If it isn't right for you, tell us within 7 days of your first subscription payment and we'll refund it. Beyond that, billing follows the simple rules below: consumed credits can't be returned, and cancelling stops future charges rather than refunding past ones.

This policy forms part of our Terms of Service. Nothing in it limits any rights you have under Malaysian consumer protection law that cannot be excluded.

Your first-ever subscription payment for an AgentOS workspace is covered by a 7-day satisfaction window:

• Request the refund within 7 calendar days of the payment date.
• It applies when the workspace is effectively unused, or you are genuinely dissatisfied with the Service — tell us what didn't work; the feedback matters to us.
• It covers the first payment only — renewals, plan upgrades and subsequent billing periods are not covered by this window.
• One refund window per customer/business. It does not reset if you open a new workspace for the same business.
• Any credits consumed during the window may be deducted from the refund at their standard value.

• Consumed credits are never refundable. Once an AI action has run (an AI Closer reply, a simulator session, and so on), the credits it used cannot be returned — the computing cost is incurred the moment the action runs.
• A credit-pack (top-up) purchase may be refunded within 7 days of purchase only if the pack is entirely unused.
• Credits have no cash value and cannot be converted to money outside the refund cases above.
• Unused credits lapse when your subscription ends and are not paid out.

• You can cancel at any time — from your workspace billing settings or by emailing support.
• Cancellation stops the next renewal. You keep full access until the end of the period you already paid for.
• No partial or prorated refunds are given for the unused remainder of a monthly or annual period (outside the 7-day first-payment window above).
• For annual plans, we recommend deciding within the 7-day window; after that, the annual payment is committed for the year.

Mistakes on our side are always corrected in full, at any time — not just within the 7-day window. If you were charged twice, charged after a confirmed cancellation, or charged an incorrect amount, contact us with the transaction details and we will refund the difference or the duplicate charge promptly.

Email support@pixelaistudio.com from the email address on the account, with:

• Your workspace / company name.
• The date and amount of the payment (or the Stripe receipt).
• A short note on why you're requesting the refund.

We aim to acknowledge every refund request within 2 business days and to make a decision within 5 business days.

• Approved refunds are returned to the original payment method via Stripe.
• Allow 7–14 business days for the funds to appear, depending on your bank or card issuer.
• Refunds are made in MYR for the amount originally charged; we are not responsible for currency-conversion differences or bank fees applied by your issuer.

We may update this policy from time to time; the version in force when you made a payment is the one that applies to that payment. Material changes will be announced through the Service or by email before they take effect.